Privacy Policy

Welcome to Taeli ("we", "our", or the "App"), a document scanning and AI-powered data extraction service operated by TipAI Tech. This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use Taeli.

1. Information We Collect

1.1 Documents and extracted data

• Images or files you scan, capture, or select for processing.
• Text, numbers, fields, document names, templates, folders, notes, and other structured data extracted from those files.
• Export settings and generated CSV or Excel files requested by you.

1.2 Account information

• Authentication identifiers such as email address, Apple ID, Google Account ID, display name, and avatar where provided.
• Subscription status and entitlement information. Payment credentials are processed by Apple or Google and are not stored by us.

1.3 Technical and usage information

• Device model, operating system, app version, language, time zone, device identifiers, diagnostics, and crash reports.
• Feature usage, request timing, processing status, and aggregated analytics used to operate and improve the service.

2. How We Use Information

• Scan, enhance, upload, extract, organize, search, review, and export documents.
• Maintain your templates, folders, processing history, account, and subscription entitlements.
• Operate queues, troubleshoot failures, secure the service, prevent fraud and abuse, and provide support.
• Improve reliability and product experience using diagnostics and aggregated analytics.
• Comply with applicable laws and enforce our Terms of Use.

3. AI Processing and Service Providers

Taeli may use cloud hosting, storage, authentication, analytics, crash reporting, payment, and AI processing providers. We disclose only the information reasonably necessary for them to perform services on our behalf. Providers are required to handle data under applicable confidentiality, security, and data-processing obligations.

We do not use your private documents to train public AI models without your explicit consent.

4. Data Retention and Deletion

We retain account data, documents, extracted fields, folders, templates, and exports for as long as needed to provide the service or meet legal and security obligations. Processing files and queue data may be retained temporarily for delivery, retries, and diagnostics.

• You may delete individual documents and folders in the App.
• You may request account deletion from Settings. Subject to legal exceptions, associated personal data will be deleted or de-identified.
• Deleting the App does not by itself delete cloud account data.

5. Data Sharing

We do not sell personal data. We may share limited information with service providers, when you direct us to export or share a file, during a business transaction subject to appropriate safeguards, or when required to protect users, comply with law, or enforce our rights.

6. Security and International Processing

We use reasonable administrative, technical, and organizational safeguards, including encrypted network transport and access controls. No system is completely secure. Information may be processed in countries where our providers operate, with safeguards required by applicable law.

7. Your Rights and Choices

Depending on your location, you may request access, correction, deletion, restriction, portability, or objection regarding personal data. You may manage camera, photo, notification, and tracking permissions through device settings. Some permissions are necessary for requested features.

8. Children's Privacy

Taeli is not intended for children under 13, or the higher minimum age required in their jurisdiction. We do not knowingly collect personal data from children without legally valid authorization.

9. Changes and Contact

We may update this policy and will revise the date shown above. Material changes may also be communicated in the App.

For privacy questions or requests, contact support@tipai.tech or contact@tipai.tech.